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Sales Return

Step 1: Process Initiation

The Sales Return process can be initiated through the following pathways:

  1. Navigate to Sale ➡️ Select the relevant OIM/Invoice ➡️ Choose Delivery
  2. Navigate to Inventory ➡️ Select GRV

Sale Return

1️⃣ Initiate Return – Start the sales return process.

2️⃣ Update Quantity – Modify the quantity of items to be returned.

3️⃣ Return Updated Quantity – Proceed with returning the specified quantity.

4️⃣ Return All Quantities – Return all items listed in the original transaction.

5️⃣ Discard – Cancel the initiation of the sales return process.

Step 2: Awaiting Logistics Department Approval

The return request enters a pending status while awaiting Logistics Department approval.

Return Approval

Step 3: Physical Receipt (GRV)

The Warehouse Team receives the returned items and store into the appropriate pallet.

Return Approval

Step 4: Process Completion

  • Inventory records are automatically updated by the system.
  • Upon successful transfer, a Transfer Entry (GRV Note) is generated in Microsoft Dynamics GP – On Discussion